Terms & Conditions

ROBLIE Properties Pakistan

Last Updated: [Date] Version: 1.0

1. Introduction

1.1 Purpose of the Terms

These Terms & Conditions (“Terms”) govern your access to and use of the website https://roblieproperties.com (the “Website”), all related subdomains, mobile applications, digital platforms, and any services provided by Roblie Properties (“Roblie Properties,” “we,” “us,” or “our”). They form a binding legal framework designed to protect both your interests and the integrity of our premium real estate brokerage, consultancy, and marketing operations.

1.2 Acceptance of Terms

By browsing, registering an account, submitting an enquiry, scheduling a property viewing, or otherwise interacting with our digital ecosystem, you unconditionally accept these Terms. If you do not agree with every provision, you must immediately discontinue use of the Website and refrain from engaging our services. Your continued use constitutes an ongoing reaffirmation of acceptance.

1.3 Legal Agreement

These Terms constitute a legally enforceable contract between you (“User,” “you,” “your”) and Roblie Properties Pakistan. They apply whether you are a prospective buyer, seller, investor, developer, agent, or casual visitor. For corporate entities, the individual accepting on behalf of the entity represents and warrants that they have the authority to bind that entity.

1.4 Website Scope

The Website provides property listings, market intelligence, investment insights, virtual tours, photography, videography, interactive maps, AI-assisted property search, appointment scheduling, and related real estate services. The Website also facilitates connections with our advisory teams and property consultants. All services are offered subject to these Terms and any additional written agreements.

1.5 Relationship Between User and Roblie Properties

Use of the Website alone does not create a broker-client, agency, or fiduciary relationship. A formal engagement is only established through a separate, signed representation agreement, commission agreement, or service contract. Nothing on the Website constitutes an offer to buy, sell, or lease a specific property; all listings are invitations to inquire.

1.6 Entire Agreement

These Terms, together with our Privacy Policy and any signed supplemental agreements, constitute the entire agreement between you and Roblie Properties regarding the subject matter, superseding all prior oral or written communications. In the event of conflict, a signed written agreement prevails over these Terms.

1.7 Updates, Version Control, and Effective Date

We reserve the right to modify these Terms at any time to reflect legal, operational, or market changes. The “Last Updated” date at the top indicates the current version. Material modifications will be communicated via a notice on the Website or by email. By continuing to use the Website after the effective date, you accept the amended Terms. We maintain a version history internally; please review the Terms regularly.

Important Notice: The Website is not intended to provide legal, financial, or investment advice. Always seek independent professional counsel before making real estate decisions.

2. Definitions

For clarity, the following definitions apply throughout these Terms. This glossary includes over 120 legal, commercial, technical, and real estate terms used in our documentation.

Agreement: The binding legal relationship formed by these Terms and any supplemental contracts.
AML (Anti-Money Laundering): Legal and regulatory procedures to detect and prevent money laundering and terrorist financing.
Appointment: A scheduled time for a consultation, property viewing, or site visit arranged through the Website or our representatives.
Artificial Intelligence (AI): Technologies enabling automated data analysis, search suggestions, and personalised content delivery.
Booking Fee: A nominal amount, where applicable, to reserve a property or secure a consultation slot.
Broker: An individual or entity licensed to facilitate property transactions; Roblie Properties acts as a real estate brokerage.
Buyer: Any person or entity seeking to purchase, lease, or invest in real property.
Closing: The final stage of a property transaction where legal title is transferred and funds are settled.
Commercial Property: Real estate used for business purposes, including offices, shops, warehouses, and industrial units.
Commission: The fee payable to Roblie Properties for successfully facilitating a property transaction, usually a percentage of the transaction value or a fixed amount.
Confidential Information: Non-public, proprietary information disclosed between parties during the course of business, including financial data, negotiation terms, and client lists.
Content: All text, images, videos, graphics, floor plans, virtual tours, and other materials displayed on the Website.
Cookie: A small data file stored on your device by the Website, used for functionality and analytics.
CRM (Customer Relationship Management): Systems used to manage interactions with current and potential clients.
Data Subject: The individual to whom personal data relates.
Due Diligence: The investigation and verification process conducted before a transaction, covering legal, financial, and physical aspects of a property.
Earnest Money: A deposit made by a buyer to demonstrate serious intent, held in escrow pending completion.
Electronic Communication: Any communication via email, SMS, WhatsApp, chat, or digital forms.
Escrow: A financial arrangement where a third party holds funds or documents until conditions are met.
Exclusive Listing: A property listing where only Roblie Properties is authorised to market and sell the property for a defined period.
Farmhouse: A residential property typically located on the outskirts of cities, offering larger land and luxury amenities.
Floor Plan: A scaled diagram of a property’s layout.
Force Majeure: Unforeseeable circumstances preventing fulfillment of obligations, such as natural disasters, war, or government restrictions.
Intellectual Property (IP): Creations of the mind, including copyrights, trademarks, patents, and trade secrets, owned by Roblie Properties or its licensors.
Interactive Map: A digital map showing property locations, nearby amenities, and geographic data.
Investor: A person or entity purchasing real estate primarily for capital appreciation or income generation.
KYC (Know Your Customer): Identity verification and customer due diligence mandated by law to prevent fraud and illicit activities.
Lead Generation: The process of attracting and capturing interest in a property or service.
Liability: Legal responsibility for acts or omissions.
Listing: A property advertised on the Website for sale, rent, or investment.
Luxury Property: High-end real estate characterised by premium location, design, amenities, and price.
Misrepresentation: A false or misleading statement of fact that induces another party to enter a transaction.
Mortgage Calculator: An interactive tool estimating periodic loan payments based on user input; for illustration only.
Negotiation: Discussions between buyer and seller (or their representatives) regarding price and terms.
Offer: A formal proposal to purchase a property under specified conditions.
Overseas Pakistani: A Pakistani national residing abroad, often requiring special property services.
Personal Data: Information relating to an identifiable individual, as defined in our Privacy Policy.
Plot: A parcel of land, often for residential or commercial construction.
Power of Attorney (POA): A legal document authorising one person to act on behalf of another, particularly for property transactions.
Privacy Policy: The document describing how we collect, use, and protect personal information.
Property Appreciation: An increase in a property’s market value over time.
Property Comparison: A feature allowing side-by-side evaluation of listings.
Property Consultant: A professional providing market insights, valuation, and transaction advice.
Property Handover: Physical transfer of possession from seller to buyer.
Property Valuation: An estimated market value based on location, condition, and comparable sales.
Registration: The legal recording of a property transfer with government land authorities.
Rental Yield: The annual rental income expressed as a percentage of property value.
Representation Agreement: A formal contract engaging Roblie Properties as an exclusive agent.
Residential Property: Property used primarily for living purposes, including villas, apartments, and houses.
Seller: The owner of a property offering it for sale or lease.
Site Visit: A physical inspection of a property arranged through our Website.
Suspension: Temporary disabling of a User Account for policy violations.
Taxes: Government levies, including capital gains tax, withholding tax, stamp duty, and property tax.
Title Deed: The legal document establishing ownership of real property.
Transaction: The complete process of buying, selling, or leasing a property.
Two-Factor Authentication (2FA): A security process requiring two forms of identity verification.
User: Any individual or entity accessing the Website or services.
User Account: A registered profile providing access to personalised features.
User-Generated Content: Reviews, comments, photos, videos, and other material submitted by users.
Virtual Tour: A digital walkthrough allowing remote viewing of a property via computer or mobile device.
Warranty: A guarantee regarding the condition or title of a property; not provided by Roblie Properties unless explicitly stated.
WhatsApp Business: A messaging platform used for customer communication.

(Continuing to 120 terms)

Agent: A licensed real estate professional acting on behalf of buyers or sellers.
Arbitration: A dispute resolution method outside courts; not currently offered by Roblie Properties.
Breach: Violation of any term of this Agreement.
Brochure: Digital or printed promotional material providing property details.
Business Day: Monday to Saturday, excluding public holidays in Pakistan.
Cancellation: Termination of a scheduled appointment or transaction before completion.
Chat (Live): Real-time text-based communication with support or sales representatives.
Cloud Hosting: Remote server infrastructure used to operate the Website.
Co-Brokerage: Cooperation between two or more real estate firms in a transaction.
Coming Soon: A pre-marketing status for properties not yet officially launched.
Commission Split: Division of commission between co-operating brokers.
Comparable (Comp): A recently sold property used as a benchmark for valuation.
Confidentiality Agreement (NDA): A contract restricting disclosure of confidential information.
Consumer: An individual acting for personal, non-commercial purposes.
Content Moderation: Review and removal of user submissions that violate guidelines.
Cookies Policy: Part of the Privacy Policy detailing tracking technology usage.
Copyright: Exclusive legal right to reproduce and distribute original creative work.
Counter-Offer: A rejection of an original offer combined with a new offer.
CRM Integration: Synchronisation of lead and client data with our management systems.
Currency Information: Exchange rate estimates for international transactions, not a firm quote.
Data Breach: Unauthorised access to personal or confidential data.
Dealer Registration: Onboarding of independent property dealers to collaborate with Roblie Properties.
Digital Signature: An electronic indication of consent, legally equivalent to a handwritten signature where accepted.
Disclaimer: A statement limiting or clarifying legal responsibility.
Downloadable Content: PDF brochures, reports, or forms available on the Website.
Drone Photography: Aerial imagery captured using unmanned aircraft systems, subject to civil aviation rules.
Eligibility: Conditions that must be met to use the Website or services.
Encryption: The process of encoding data to prevent unauthorised access.
Engagement Letter: A formal document outlining the scope of services to be provided.
Error: Any inaccuracy in listing data, pricing, or description.
Escrow Agent: A neutral third party holding funds until transaction completion.
Feedback: Suggestions or opinions provided voluntarily by users.
Fiduciary Duty: A legal obligation to act in another party’s best interest; applies only once a formal representation agreement is signed.
Fraud: Wrongful deception intended to result in financial or personal gain.
Governing Law: The jurisdiction’s laws that apply to this Agreement (Pakistan).
Hacking: Unauthorised access to computer systems.
Impersonation: Falsely assuming another person’s identity.
Indemnification: The obligation to compensate for harm or loss.
Intellectual Property Rights: All rights associated with intangible assets, including patents and copyrights.
Investment Property: Real estate purchased to generate income or profit.
Job Application: Submission of personal data for employment consideration.
Jurisdiction: The authority of a court to hear a case.
Lease: A contractual agreement for renting property.
Lien: A legal claim against a property as security for a debt.
Limitation of Liability: A clause capping the amount of damages one party can claim from another.
Listing Agreement: A contract between a property owner and a broker to market the property.
Live Chat: See Chat.
Malware: Malicious software designed to disrupt or damage systems.
Mediation: A voluntary dispute resolution process involving a neutral third party.
Negligence: Failure to exercise reasonable care.
Newsletter: Periodic email communications containing market updates and property alerts.
Open House: A scheduled event where a property is available for viewing without an appointment.
Overseas Pakistani: See earlier; a Pakistani citizen residing abroad.
Phishing: Fraudulent attempts to obtain sensitive information by impersonating a trustworthy entity.
Power of Attorney (POA): A legal document delegating authority to another person.
Prohibited Activities: Actions expressly forbidden under these Terms.
Real Estate Portal: A third-party website aggregating property listings.
Representative: An employee or agent authorised to act on behalf of Roblie Properties or a client.
Reserved Property: A property temporarily taken off market pending a sale.
Secure Communication: Encrypted channels for transmitting sensitive data.
Server: A computer system hosting the Website and associated data.
Service Provider: A third-party vendor supporting our operations.
Stamp Duty: A government tax on legal documents, usually borne by the buyer.
Subdomain: A part of the main domain, e.g., blog.roblieproperties.com.
Termination: Permanent closure of a User Account or cessation of service.
Testimonial: A statement from a client regarding their experience.
Third Party: An entity not party to this Agreement.
Title Search: An examination of public records to confirm property ownership and encumbrances.
Trademark: A sign capable of distinguishing goods/services, e.g., “Roblie Properties.”
Transaction Value: The total consideration paid for a property.
Upload: Submission of files or content to the Website.
User-Generated Content (UGC): See earlier.
Verification: The process of confirming identity or data accuracy.
Villa: A detached luxury residential house.
Virus: A type of malware that replicates itself.
Void: Having no legal force.
Waiver: Intentional relinquishment of a right.
Website: The internet site located at https://roblieproperties.com and its subdomains.

Explanatory Note: Capitalised terms used but not defined here have the meanings assigned in other sections. This glossary is a reference tool and forms an integral part of the Terms.

3. Eligibility

3.1 Age and Legal Capacity

You must be at least 18 years old and capable of forming a legally binding contract under the laws of Pakistan to use our Website or services. By accessing the Website, you warrant that you meet this age requirement. Minors may only use the Website under the supervision of a parent or legal guardian who accepts these Terms on their behalf. Any account registered by an underage user without proper consent will be suspended immediately.

3.2 Corporate and Institutional Users

If you are acting on behalf of a corporation, partnership, trust, or other legal entity, you represent that you have the authority to bind that entity to these Terms. The entity is jointly and severally liable for any breach by its authorised users. We reserve the right to request incorporation certificates, board resolutions, or memoranda of association to verify this authority.

3.3 Overseas Pakistanis and International Investors

Our services extend to overseas Pakistanis and foreign nationals interested in Pakistani real estate. By using the Website from outside Pakistan, you confirm that your use complies with the laws of your country of residence, including any foreign exchange or investment regulations. Roblie Properties does not guarantee that the Website or its content is appropriate or available in all jurisdictions.

3.4 Identity Verification and Account Verification

To enhance trust and combat fraud, we may implement identity verification procedures for certain services—such as submitting offers, scheduling high-value property viewings, or agent/dealer registration. You agree to provide accurate, current, and complete identification documents (e.g., CNIC, NICOP, passport) upon request. Verification is conducted in accordance with our Privacy Policy and, where required, applicable AML/KYC regulations.

3.5 Restricted Users

We may, in our sole discretion, refuse service, terminate accounts, or restrict access to anyone who violates these Terms, provides false information, or engages in conduct we deem harmful to our reputation or operations. Users previously banned from the Website are not permitted to re-register without express written consent.

Practical Example: An 17-year-old attempting to create an Agent account will be denied. Similarly, a company director must provide a board resolution before the company can sign a commission agreement.

4. Website Use

4.1 Permitted Use

The Website is provided for your personal, non-commercial use in relation to exploring and transacting real estate, unless you are a registered dealer, agent, or corporate investor with a commercial purpose explicitly approved by us. You may browse listings, use interactive tools, schedule appointments, and communicate with our consultants for legitimate property interests.

4.2 Prohibited Activities

You agree not to engage in any of the following:

- Violating any applicable local, national, or international law or regulation.
- Impersonating any person or entity, or falsely stating your affiliation.
- Transmitting unsolicited advertising, promotional materials, spam, or chain letters.
- Uploading viruses, trojans, worms, or any malicious code.
- Attempting to gain unauthorised access to any portion of the Website, server, or network.
- Interfering with the proper working of the Website, including overloading, flooding, or crashing.
- Harvesting or collecting email addresses or other contact information of users by electronic means.
- Using the Website to defraud, harass, threaten, or harm others.
- Posting false, misleading, or defamatory property listings or reviews.

4.3 Automated Access, Scraping, and Bots

The use of robots, spiders, scrapers, or any other automated means to access the Website for any purpose without our prior express written permission is strictly forbidden. This includes extracting listing data, pricing, or images for competitive analysis or publication on third-party portals. We employ technical measures to detect and block such activities. Violators may face legal action under applicable cybercrime and intellectual property laws.

4.4 Security Testing and Unauthorised Access

You may not probe, scan, or test the vulnerability of the Website, nor breach security or authentication measures. Any unauthorised access to data, systems, or networks may constitute a criminal offence. In the interest of responsible disclosure, if you identify a security flaw, please report it immediately to our technical team. We may consider responsible cooperation without legal action, provided you do not exploit the vulnerability.

4.5 User-Generated Malicious Content

You warrant that any content you upload, such as documents or images, does not contain malware, ransomware, or any code designed to disrupt, damage, or gain unauthorised access. We reserve the right to scan all uploads and remove any file suspected of being harmful.

Business Explanation: Maintaining the integrity of our platform is essential. Scraping data undermines the investment we make in exclusive listings and professional photography. Prohibiting such activities protects sellers’ property information and our competitive edge.

5. User Accounts

5.1 Registration and Profile Accuracy

To access certain features—such as saving favourite properties, receiving personalised alerts, dealer registration, or client portals—you may need to create a User Account. You agree to provide truthful, accurate, and up-to-date registration information and to update it promptly if it changes. Incomplete or false details may lead to suspension or termination.

5.2 Account Security, Passwords, and Two-Factor Authentication

You are responsible for maintaining the confidentiality of your login credentials. Do not share your password with any third party. If two-factor authentication (2FA) is enabled, you agree to use it and secure your second factor (e.g., phone or authentication app). Any activity occurring under your account is your responsibility. Notify us immediately if you suspect unauthorised access. We cannot be held liable for losses arising from compromised credentials.

5.3 Termination, Suspension, and Deletion

We reserve the right to suspend or terminate your account at any time, with or without cause, including for prolonged inactivity or violation of these Terms. You may request deletion of your account by contacting our support team. Upon termination, your right to use the Website ceases immediately. However, certain provisions of these Terms shall survive termination, including intellectual property, disclaimers, indemnification, and limitations of liability.

6. Property Listings

6.1 Availability and Accuracy of Listings

We strive to present complete, accurate, and current property information. However, the real estate market is dynamic; properties may be sold, withdrawn, or have price changes without immediate Website update. Listings are for informational purposes only and do not constitute a legally binding offer. We recommend verifying all critical details directly with your assigned property consultant before making decisions.

6.2 Pricing, Measurements, and Descriptive Information

All prices displayed are in Pakistani Rupees (PKR) unless stated otherwise. International currencies shown are approximate conversions for reference only. Room dimensions, plot sizes, and total area measurements are approximations based on information provided by sellers or developers and should be independently verified. We disclaim liability for typographical errors, omissions, or discrepancies.

6.3 Images, Floor Plans, Virtual Staging, and Drone Footage

Photographs, videos, drone imagery, and virtual tours are intended to give a realistic representation of the property. Some images may be digitally enhanced or virtually staged to illustrate potential furnishings; such images will be clearly labelled where feasible. External views may be affected by weather or seasonal changes. We do not guarantee that the property will exactly match every visual representation.

6.4 Status Changes: Sold, Reserved, Coming Soon

Properties may be marked as “Coming Soon,” “Reserved,” or “Sold.” A “Coming Soon” listing is a pre-marketing indicator only; availability is not guaranteed. “Reserved” typically indicates an offer has been accepted and the property is under contract, pending due diligence. “Sold” means the transaction has closed. While we update statuses promptly, there may be a brief delay.

Customer-Friendly Explanation: Think of a listing as an invitation to explore. The real “yes” comes only after you’ve visited the place, checked the papers, and signed a formal agreement.

7. Property Enquiries, Viewings, and Appointments

7.1 General Enquiries and Response Times

You may submit enquiries through contact forms, email, WhatsApp, live chat, or telephone. We aim to respond within one business day, but during peak periods, response times may be longer. No binding agreement is created by an enquiry or an automated acknowledgement.

7.2 Site Visits and Property Viewings

Viewings are scheduled based on mutual convenience and are subject to property availability and seller/occupant consent. You must provide accurate contact information to confirm appointments. We reserve the right to request valid photo identification before or during the viewing. Children must be supervised at all times during property visits. You are responsible for your personal safety; we are not liable for accidents occurring during a site visit unless caused by our negligence. We may cancel or reschedule viewings due to force majeure or seller instructions.

7.3 Offer Submissions and Negotiations

Through our consultancy service, we may assist in formulating and submitting offers. All offers must be in writing and include proposed price, conditions, and timeline. Roblie Properties acts as an intermediary in relaying offers to sellers but does not guarantee acceptance. Negotiation discussions are confidential and may not be recorded or shared without consent. A formal acceptance of an offer typically requires a signed preliminary agreement and an earnest money deposit.

8. Property Transactions

8.1 Buying and Selling Through Roblie Properties

Roblie Properties provides brokerage and consultancy services to facilitate property transactions. Engagement of our services as a buyer’s or seller’s agent requires a separate written agreement. We do not hold client funds unless operating a regulated escrow arrangement or as explicitly authorized. All transaction-related legal work (title transfer, registration) should be reviewed by your independent legal counsel; we can recommend trusted lawyers but assume no liability for their advice.

8.2 Documentation, Due Diligence, and Title Verification

We assist in gathering necessary documents—title deeds, tax receipts, encumbrance certificates, etc.—and may coordinate due diligence. However, ultimate responsibility for verifying ownership, absence of liens, and land record authenticity rests with you, the buyer or seller. We strongly recommend a full title search by a qualified legal professional. Our role is facilitative, not a guarantee of title.

8.3 Government Approvals, Registration, and Taxes

Property transactions in Pakistan involve various government approvals (development authorities, cantonment boards, etc.) and the payment of taxes—including Capital Gains Tax, Withholding Tax, Stamp Duty, and CVT. Roblie Properties can provide general guidance on typical tax obligations but does not provide tax advice. You are responsible for paying all applicable taxes and registration fees, and for compliance with FBR and provincial revenue authority regulations.

8.4 Closing and Property Handover

The closing process culminates in the registration of the sale deed and the physical handover of possession. We coordinate with legal representatives, the escrow agent (if any), and the relevant sub-registrar office to ensure a smooth closure. Disbursement of sale proceeds to the seller and commission to Roblie Properties typically occurs simultaneously with or immediately after registration, as per the signed agreement. Any post-handover defect claims are generally a matter between buyer and seller, unless a structural warranty has been explicitly provided by the developer.

9. Overseas Buyers and International Services

9.1 Cross-Border Enquiries and Remote Transactions

We welcome overseas Pakistanis and international investors. The Website and digital communication channels are designed to facilitate remote property selection. However, remote transactions carry inherent risks. We strongly advise an in-person inspection or at minimum an independent local representative to verify the property. Virtual tours, video calls, and drone footage provide support but cannot replace physical diligence.

9.2 Power of Attorney, Identity Verification, and Foreign Documentation

Overseas buyers often transact through a Power of Attorney (POA) executed in favour of a trusted relative or lawyer in Pakistan. We recommend the POA be attested by the Pakistani embassy or consulate in your country of residence. We will require a copy of your NICOP, passport, and the POA for identity verification. All foreign documents must be translated into English or Urdu if requested.

9.3 Currency, Travel, and Communication

We may provide estimates of property values in foreign currencies (USD, GBP, AED, SAR, etc.) based on prevailing market rates; these are not firm quotes. You are responsible for complying with the foreign exchange regulations of both Pakistan and your country of residence, including obtaining necessary tax clearance certificates for remittance. We use WhatsApp, Zoom, and international calls for communication; you bear your own communication costs.

Important Notice: International real estate transactions can be complex. Engage local legal counsel early.

10. Payments, Fees, and Refunds

10.1 Applicable Charges and Invoices

Roblie Properties may charge for certain premium services—such as property valuation reports, professional photography packages, or featured listing placements—as per the rates agreed in a separate service order. These charges are in addition to any commission. Invoices will clearly state the service, amount, and payment terms.

10.2 Payment Terms, Late Payments, and Failed Payments

Payment for services is due as specified in the invoice, typically within 7–15 days. Late payments may incur a surcharge at the rate of 1.5% per month or the maximum allowed by law, whichever is lower. If a payment fails due to insufficient funds or incorrect details, you remain liable for the due amount plus any bank charges and recovery costs.

10.3 Refund Policy and Disputes

Fees for services rendered (e.g., completed valuation reports, photography already delivered) are non-refundable. Booking fees for property reservations are subject to the terms of the specific reservation agreement. If you have a payment dispute, contact our accounts department within 10 days of the invoice date. We will investigate and, if an error is found, issue a credit or refund.

11. Commission Policy

11.1 Commission Calculation and Payment Timing

Our commission is earned and payable upon the successful closing of a property transaction facilitated by Roblie Properties. The rate is agreed in a signed commission agreement, typically a percentage of the transaction value (commonly 1%–2% for each side in Pakistan), or a fixed amount as negotiated. Commission is due at the time of registration or as specified in the agreement. No commission is payable if a transaction does not close, unless a separate retainer agreement applies.

11.2 Buyer, Seller, and Broker Cooperation

In co-brokerage scenarios, commission is split as per a pre-agreed formula between cooperating brokers. Roblie Properties will disclose the involvement of other brokers. If you have previously engaged another agent under an exclusive agreement, you must disclose this; we are not responsible for any commission conflict arising from your failure to do so.

11.3 Commission Disputes and Recovery

If a buyer and seller circumvent Roblie Properties after introduction to transact privately without our knowledge, we reserve the right to claim the full agreed commission, plus recovery costs. In case of a commission dispute, we encourage mutual negotiation; if unresolved, the matter shall be settled as per the dispute resolution clause.

12. Intellectual Property

12.1 Website, Brand, and Content Ownership

The Website and all its original content—including text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, and software—are the exclusive property of Roblie Properties or its content suppliers and are protected by Pakistani and international intellectual property laws. The compilation of all content on the Website is the exclusive property of Roblie Properties.

12.2 Photography, Videos, Floor Plans, and Marketing Materials

All property photography, drone footage, virtual tours, floor plans (custom), brochures, and marketing copy produced by Roblie Properties are our copyrighted works. You may not reproduce, distribute, modify, or create derivative works without our written consent. Sellers granting us permission to market their property retain ownership of their own pre-existing images, but grant us a worldwide, royalty-free licence to use them in connection with the property sale.

12.3 User-Generated Content Licensing

By submitting content (reviews, comments, testimonials, uploaded images), you grant Roblie Properties a non-exclusive, perpetual, irrevocable, royalty-free, transferable, sub-licensable licence to use, reproduce, modify, adapt, publish, and display such content in any media now known or later developed, for purposes related to our business. You represent that you own or have the necessary permissions for any content you post.

Business Explanation: Protecting our IP ensures that our luxury brand identity, high-quality visual assets, and marketing investments are not diluted or misappropriated.

13. User Content: Reviews, Comments, Testimonials, and Uploads

13.1 Ownership and Licence Grant

You retain ownership of the content you create. However, as described in Section 12.3, you grant us a broad licence. This allows us to feature your testimonial in marketing materials, display your property review on the Website, or share your uploaded photo (with proper attribution if requested) across our social media.

13.2 Moderation and Removal Rights

We do not pre-screen all user content but reserve the right (not the obligation) to monitor, edit, or remove any content that violates these Terms. We may remove content that is unlawful, defamatory, obscene, threatening, infringing on intellectual property, or otherwise objectionable. We may also remove content that appears to be fake, incentivised, or posted by competitors.

13.3 Prohibited Content Standards

You agree not to post:

False or misleading reviews.
Content containing hate speech, harassment, or discrimination.
Pornographic or sexually explicit material.
Content promoting illegal activity.
Spam, links to malicious sites, or unsolicited advertising.

Violation may lead to immediate account suspension and, if necessary, reporting to authorities.

14. AI-Assisted Features

14.1 AI Search, Recommendations, and Chat

Our Website may incorporate AI-driven tools—such as intelligent property search, personalised listing recommendations based on your browsing behaviour, and automated chat assistants. These tools are designed to enhance user experience by providing faster, more relevant property suggestions and answering common queries.

14.2 Limitations and No Professional Advice

AI-generated responses and recommendations are algorithmic outputs based on available data; they do not constitute professional real estate advice, legal opinion, or a substitute for a human consultant. Always verify critical information with a qualified team member. We do not guarantee the accuracy, completeness, or appropriateness of AI-suggested properties for your specific circumstances. By using these features, you accept that Roblie Properties is not liable for decisions made in reliance on AI output alone.

15. Privacy and Data Handling

Your privacy is critically important to us. Our collection, use, and protection of personal information are governed by our comprehensive Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the data practices described in the Privacy Policy. Specifically, we address data lifecycles, cookie usage, international transfers, and your rights. In case of conflict, the Privacy Policy prevails on privacy matters and these Terms on contractual matters.

16. Third-Party Services and Integrations

The Website may integrate or link to third-party services such as Google Maps (for property location), WhatsApp (for chat), YouTube (for video tours), social media widgets, and payment gateways. These third parties have their own terms and privacy policies, which we encourage you to read. We do not endorse and are not responsible for the availability, accuracy, or practices of these third parties. Your interactions with such services are solely between you and the third party.

17. Disclaimers

17.1 No Legal, Financial, Tax, or Investment Advice

All information on the Website, including blog posts, market reports, calculators, and consultant communications, is for general informational purposes only. It does not constitute legal, financial, tax, or investment advice. You should consult appropriate licensed professionals before making any financial or real estate decision. Nothing on the Website creates an attorney-client, financial advisor-client, or similar relationship.

17.2 No Guarantees on Valuation, Appreciation, or Availability

Property valuations provided by us are estimates based on current market data and are not guaranteed. We make no representation regarding future property appreciation, rental yields, or investment performance. Past market trends are not indicative of future results. The availability of any listed property is not guaranteed and may change without notice.

General Disclaimer of Warranties: The Website and all content, services, and tools are provided on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Website will be uninterrupted or error-free. We disclaim all warranties to the fullest extent permitted by law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Roblie Properties, its directors, employees, affiliates, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your use or inability to use the Website.
Any conduct or content of any third party on the Website.
Unauthorised access, use, or alteration of your transmissions or content.
Errors, mistakes, or inaccuracies in listings.
Any property transaction, including disputes between buyer and seller.
Technical failures, delays, or interruptions.

Our aggregate liability arising out of or in connection with these Terms and the Website shall not exceed the amount you paid us, if any, in the twelve months preceding the claim, or PKR 50,000, whichever is greater. Some jurisdictions do not allow the exclusion or limitation of liability; in such cases, our liability is limited to the minimum extent required by law.

Customer-Friendly Explanation: We work hard to make everything perfect, but in the unlikely event something goes wrong and you suffer a loss, our financial responsibility is capped so that the risk is manageable for our business.

19. Indemnification

You agree to defend, indemnify, and hold harmless Roblie Properties, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, debt, and expenses (including reasonable attorneys’ fees) arising from:

Your use of and access to the Website.
Your violation of any term of these Terms.
Your violation of any third-party right, including any intellectual property or privacy right.
Any claim that your User Content caused damage to a third party.
Any fraudulent, negligent, or wilful misconduct on your part.

This indemnification obligation shall survive the termination of these Terms and your use of the Website.

20. Cyber Security and Responsible Use

We take reasonable measures to secure the Website and your data. However, the internet is not entirely secure. You are responsible for implementing your own security measures, including updated antivirus software, secure passwords, and safe browsing habits. We encourage responsible disclosure of any security vulnerabilities discovered; please contact us immediately and refrain from public disclosure until we have had a reasonable opportunity to address the issue.

We may employ intrusion detection, encryption in transit (TLS), and regular security assessments, but we do not guarantee that the Website is immune to cyber attacks. You acknowledge that you use the Website at your own risk.

21. Anti-Fraud and Compliance Awareness

Roblie Properties takes fraud seriously. We may, where applicable, conduct identity verification, KYC, and AML screening as part of our client onboarding process. You must not use the Website or our services for any fraudulent, illegal, or unauthorised purpose. Activities such as property title fraud, impersonation of a property owner, submission of forged documents, or money laundering will result in immediate termination and reporting to law enforcement and relevant regulatory bodies (e.g., FIA, FMU).

You agree to cooperate with any reasonable investigation we conduct regarding suspicious activity. We may suspend transactions or accounts pending completion of such investigations.

22. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations under these Terms if such delay or failure is due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, earthquakes, pandemics, internet or power outages, or unavailability of government registries. Performance shall be suspended during the force majeure event and a reasonable recovery period thereafter. If a force majeure event continues for more than 90 days, either party may terminate the affected agreement without penalty.

23. Suspension and Termination

We may suspend or terminate your access to the Website, including any User Account, without prior notice or liability, for any reason whatsoever, including without limitation a breach of these Terms. Provisions that by their nature should survive termination shall survive, including ownership, disclaimers, indemnity, and limitations of liability. Termination does not relieve you of any payment obligations already incurred.

24. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute arising out of or relating to these Terms or the Website shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, the dispute may be referred to mediation at a mutually agreed forum in Karachi, Pakistan.

If mediation is unsuccessful or not pursued, the parties may submit the dispute to the exclusive jurisdiction of the competent courts in Karachi, Pakistan. This clause does not limit our right to seek injunctive relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

Important: We do not currently offer binding arbitration. All disputes are handled through the regular court system unless a separate written arbitration agreement is signed.

25. Changes to Terms

We may revise these Terms at any time. When we do, we will update the “Last Updated” date and post the new Terms on this page. For material changes, we will provide a more prominent notice (e.g., website banner, email). It is your responsibility to review the Terms periodically. Changes are effective immediately for new users and 15 days after posting for existing users, unless a shorter period is required by law.

26. Contact Information

Roblie Properties

Website: https://roblieproperties.com

Customer Support Email: support@roblieproperties.com

Privacy Inquiries: privacy@roblieproperties.com

Karachi Office:

Phone: +92 319 2334815

Islamabad Office:

Phone: Coming Soon

Business Hours:

Monday to Saturday, 10:00 AM – 7:00 PM (Pakistan Standard Time)

All legal notices must be sent to the Karachi office address provided upon request, or via email with confirmed read receipt.

27. Frequently Asked Questions

Below are 75 detailed FAQs addressing common concerns.

Website and Account

Do I need an account to browse properties?

No, you can view listings without an account. An account is needed for saving favourites, alerts, and certain premium features.

How do I create an account?

Click “Register” on the website, fill in the required fields, and verify your email.

I forgot my password. What do I do?

Use the “Forgot Password” link on the login page to reset it.

Can I have multiple accounts?

We prefer one account per person. Multiple accounts for fraudulent purposes are prohibited.

How do I delete my account?

Contact support@roblieproperties.com with your request; we will process it after verifying your identity.

Why was my account suspended?

Usually due to violation of Terms, suspicious activity, or providing false information. Contact us for details.

Property Listings and Searches

How often are listings updated?

We strive to update daily, but there may be a short delay when a property sells.

Is the price on the listing final?

Prices are set by sellers and are generally negotiable. The listed price is the asking price.

What does “Price on Request” mean?

For some luxury listings, the seller prefers to disclose the price only to serious, pre-qualified buyers.

Are floor plans accurate?

They are provided for illustration; always measure physically.

What does “Coming Soon” mean?

The property is not yet officially for sale but will be soon. You can register interest.

How do I report an incorrect listing?

Use the “Report” link on the listing page or email us.

Enquiries and Viewings

How do I book a viewing?

Click “Schedule Viewing” on the property page or call/WhatsApp the listed number.

Is there a fee for a site visit?

Generally no, but for distant properties, transport arrangements and costs may be your responsibility.

Can you pick me up for a viewing?

We may arrange pickup for high-end clients by prior arrangement, depending on location.

What do I need to bring to a viewing?

Photo ID (CNIC/passport) is recommended. For serious buyers, proof of funds may be requested.

Can I bring my own inspector?

Yes, we encourage due diligence.

What if the property looks different from photos?

Buying and Selling

What is the process for buying through Roblie Properties?

Enquire → View → Offer → Negotiation → Due Diligence → Sale Agreement → Registration → Handover.

Do you help with mortgage financing?

We can refer you to partner banks but do not directly provide loans.

What commission do you charge sellers?

Typically a percentage (1–2%) agreed in the listing agreement.

What commission do buyers pay?

This depends on the market practice; we will disclose any buyer-side commission in writing.

Can I sell my property privately after listing with you?

If it’s an exclusive listing, commission may still be due if we introduced the buyer.

How do you verify property ownership?

We check title deeds, Fard, and encumbrance certificates, but recommend independent legal verification.

What documents are needed to sell?

Original title deed, CNIC copy, tax clearance, and no-objection certificates where applicable.

Overseas Buyers

I’m living abroad; can you manage the whole buying process?

Yes, we can facilitate with your POA holder and legal counsel.

Is my NICOP sufficient for ID?

Yes, a valid NICOP is acceptable.

How do I send money for the purchase?

Through Roshan Digital Account, foreign remittance, or escrow; consult your bank for tax-friendly options.

Will I need to come to Pakistan?

Not necessarily, but it’s advisable for the final registration unless a trusted POA is used.

Payments and Commission

When is commission paid?

At closing, upon registration. Details in the commission agreement.

Can commission be negotiated?

It is subject to mutual agreement before the engagement.

What if the deal falls through due to the seller?

Generally, no commission is due from the buyer. The seller may owe costs depending on the agreement.

Do you offer refunds on booking fees?

Refundability depends on the reservation terms; read carefully.

Security and Fraud

How do I avoid property scams?

Always verify title independently, use reputable agents, and don’t pay cash to unknown individuals.

Do you guarantee the property is free from fraud?

We conduct checks but do not guarantee. Due diligence is shared responsibility.

What should I do if I suspect a fraudulent listing on your site?

Report immediately; we’ll investigate and remove.

Legal and Liability

Are you responsible if the property has hidden defects?

We are not liable; you should conduct a professional inspection.

Can I sue Roblie Properties for a deal gone wrong?

Subject to limitations in Section 18; we strive for amicable resolution.

What law governs these Terms?

Laws of Pakistan, jurisdiction in Karachi.

Intellectual Property

Can I use your property photos on my social media?

Only with our written permission or if sharing a listing via provided social buttons.

Can I copy floor plans for my own use?

No, they are copyrighted.

Account Termination

How can I terminate my service agreement?

Per the terms of that agreement; usually with written notice.

Can I re-register after being banned?

Only with our explicit consent.

Miscellaneous

Do you have a mobile app?

At present, our website is fully responsive; a dedicated app may be launched.

How do I subscribe/unsubscribe to the newsletter?

Use the subscription box, and an unsubscribe link is in every newsletter.

Is live chat manned by real people?

During business hours, yes. After hours, it may be an AI assistant.

Can I advertise on your Website?

Only via our property listing or partnership programmes.

Do you provide property management services?

We are expanding; inquire for availability.

What if I find a better deal after making an offer?

If the offer has been accepted and a contract signed, you may face penalties for backing out.

Can I reserve a property without paying?

Typically, a token amount (earnest money) is required to hold a property.

How long does registration take?

Usually 30–60 days after sale agreement, depending on government office processes.

Do I need to be present for registration?

Yes, or your POA holder.

What taxes do I need to pay when buying?

Stamp duty, CVT, withholding tax (adjustable), and possibly capital value tax. Consult a tax advisor.

Is cryptocurrency accepted?

No, we deal only in fiat currency via banking channels.

Do you share my information with developers?

Only with your consent or as needed to fulfill a service.

Can I leave a review without booking a viewing?

Reviews should be based on genuine experience; fake reviews will be removed.

How do you handle complaints?

Email us at support; we aim to resolve within 5 business days.

Are your agents licensed?

Our brokerage complies with local real estate regulations; individual agent licensing details available on request.

What is the difference between a dealer and an agent?

Dealers may be independent associates; our agents are directly employed or exclusively contracted.

Do you handle rental properties?

Yes, both residential and commercial rentals.

Can I list a farmhouse with you?

Absolutely, luxury farmhouses are part of our specialty.

What is your privacy email?

privacy@roblieproperties.com

Can I get a printed brochure?

Yes, upon request; digital copies are free.

Do you provide investment consultation?

Yes, our consultants can discuss portfolio strategies, but not regulated financial advice.

What happens if the Website is down?

We work to restore quickly; no liability for unavailability.

Can I test the Website security?

Only with prior written permission; see Section 20.

What is Force Majeure?

Uncontrollable events that excuse performance, like an earthquake.

Do you guarantee rental income?

No, rental yields fluctuate.

Can I pay commission in installments?

Not usually; full commission is due at closing unless agreed otherwise.

Is there a cooling-off period?

Not under Pakistani law unless specified in the contract.

How do I apply for a job?

Use the Careers page or email your CV.

Can I advertise my own property-related business on your site?

No, unless a formal partnership is in place.

What is a “material change” to Terms?

A change that affects your rights or obligations, such as fees or data usage.

How can I get a copy of these Terms?

They are always on the website; you can print or save as PDF.

Who do I contact for legal notices?

Use the physical or email address in Section 26.

28. Summary of Our Commitment

Roblie Properties is dedicated to providing a transparent, secure, and premium real estate experience. These Terms & Conditions are the foundation of a fair and legally sound relationship with every visitor, client, and partner. We believe in:

Transparency: Clear rules about using our website, engaging our services, and protecting your rights.
Fair Dealing: Conducting business with integrity, from property listings to commission structures.
Responsible Website Use: Creating a safe digital environment that respects intellectual property and personal data.
Customer Trust: Earning your confidence through professional conduct and robust privacy practices.
Legal Compliance: Operating within the framework of Pakistani law while embracing international standards.
Professional Real Estate Practices: Delivering consultancy, brokerage, and marketing services that reflect the luxury segment we serve.

By continuing to use our Website and services, you join us in upholding these values. Thank you for choosing Roblie Properties—Your investment, our reputation.

Pakistan’s Premier Luxury Real Estate Advisory. Advisory-led buying, selling and leasing across Karachi and Islamabad.

Property Search