REAL ESTATE SALES & OPERATIONS MANUAL
ROBLIE Properties Pakistan
Version: 1.0 Classification: Internal – Confidential Effective Date: [Insert Date] Prepared by: Roblie Properties Management & Multidisciplinary Research Team
Table of Contents
1. Introduction
ROBLIE Properties Pakistan welcomes you. We are a premium real estate consultancy committed to honesty, transparency, and ethical business practices. Whether you are buying, selling, renting, or investing, we believe that financial clarity is the foundation of every trusted relationship.
This Commission Policy explains, in plain and simple language, exactly how our professional charges are calculated, when they become payable, and how you can protect yourself by making payments through our officially authorised channels. Please read this page carefully before entering into any property transaction with us. By proceeding with our services, you confirm that you have understood and accepted the terms set out here.
2. Rental Commission Structure
In every residential or commercial rental transaction, ROBLIE Properties represents both the property owner (landlord) and the prospective tenant with equal professionalism. Because we deliver dedicated services to both sides, each party pays a separate professional service fee.
Tenant’s Commission
The tenant shall pay a commission equal to one (1) month’s rent of the agreed monthly rental amount.
Landlord’s Commission
The property owner or landlord shall also pay a commission equal to one (1) month’s rent of the agreed monthly rental amount.
Both commissions are calculated on the final monthly rent stated in the tenancy agreement, regardless of any advance rent or security deposit paid.
Practical Examples — Rental Transactions
Monthly Rent (PKR) Commission Payable by Tenant Commission Payable by Landlord
Rs 50,000 Rs 50,000 Rs 50,000
Rs 85,000 Rs 85,000 Rs 85,000
Rs 150,000 Rs 150,000 Rs 150,000
Rs 300,000 Rs 300,000 Rs 300,000
Our team manages property marketing, qualified tenant matching, scheduled viewings, offer negotiation, documentation coordination, and the formal handover process. This dual-service model ensures both landlord and tenant receive end-to-end professional support.
3. Property Sale Commission Structure
For the purchase and sale of residential plots, houses, apartments, commercial buildings, and agricultural land, ROBLIE Properties provides full transaction management. Our commission is transparent, fixed, and communicated before any commitment is made.
Buyer’s Commission
The buyer shall pay a commission of 1% (one percent) of the final agreed property sale price.
Seller’s Commission
The seller shall also pay a commission of 1% (one percent) of the final agreed property sale price.
Practical Examples — Sale Transactions
Property Sale Price (PKR) Commission Payable by Buyer Commission Payable by Seller
Rs 10,000,000 (1 Crore) Rs 100,000 Rs 100,000
Rs 35,000,000 (3.5 Crore) Rs 350,000 Rs 350,000
Rs 80,000,000 (8 Crore) Rs 800,000 Rs 800,000
The commission percentage applies to the gross transaction value agreed between the parties. There are no hidden brokerage charges, no undisclosed dealer commission, and no additional service fees beyond what is expressly stated in this policy and your written service agreement.
4. Commission Payment Schedule
To secure our professional engagement and ensure a smooth transaction, the total applicable commission is divided into two instalments.
4.1 Advance Commission — 50%
50% of the total commission becomes due and payable immediately upon the occurrence of any of the following events, whichever takes place first:
- Booking confirmation
- Signing of the sale agreement
- Deal confirmation in writing
- Purchase agreement execution
- Written transaction confirmation issued by ROBLIE Properties
This advance confirms that you have formally engaged ROBLIE Properties to manage your transaction and that our team will allocate dedicated resources, time, and professional expertise to your matter.
4.2 Final Commission — 50%
The remaining 50% of the commission must be paid before the final transfer of property ownership is completed and before the buyer releases the final settlement payment to the seller.
This rule applies equally to both the buyer and the seller. No property transfer will be facilitated until all outstanding commission obligations have been cleared.
4.3 Simple Transaction Timeline
- Agreement Stage – Buyer and seller agree on price; 50% commission paid by each party.
- Documentation & Processing Stage – ROBLIE Properties manages legal coordination, due diligence, and documentation.
- Pre-Transfer Stage – Remaining 50% commission settled by both parties.
- Transfer & Handover – Property transfer executed; transaction completed.
5. Rental Commission Payment Timing
For rental transactions, the full commission becomes payable immediately after both of the following conditions have been fulfilled:
- The tenancy agreement has been duly signed by all parties (tenant, landlord, and any required witnesses); and
- Physical possession of the property has been formally handed over to the tenant.
Unlike sale transactions, rental commission is typically collected as a single payment from each party at this handover stage, unless an alternative written arrangement has been agreed in advance.
6. Services Included in the Commission
When you pay a commission to ROBLIE Properties, you are engaging a comprehensive suite of professional real estate services. The commission covers, but is not limited to:
- Property marketing and advertising
- Professional photography and listing management
- Buyer and tenant pre-qualification and matching
- Personalised property search assistance
- Scheduling and conducting property viewings
- Offer and counter-offer negotiation
- Price and terms negotiation support
- Documentation coordination and review assistance
- Liaison between all parties, legal advisors, and relevant authorities
- Deal progress tracking and management
- Closing assistance and final handover coordination
- Professional consultancy and market advice
All these services are delivered by our experienced team under one consolidated commission. There are no surprise add-on fees for any of these core activities.
7. Services Not Included in the Commission
To avoid any misunderstanding, certain costs related to a property transaction are not covered by our professional commission and shall be borne separately by the respective parties, unless ROBLIE Properties explicitly agrees otherwise in writing.
These excluded costs include, but are not limited to:
- Government taxes (e.g. CVT, withholding tax, capital gains tax)
- Stamp duty and stamp paper charges
- Property registration fees
- Transfer and mutation charges
- Official documentation attestation charges
- Independent legal fees and solicitor costs
- Formal property valuation reports by third-party surveyors
- No-objection certificate (NOC) issuance charges
- Utility connection and transfer fees
- Bank transaction charges and processing fees
- Any third-party service fees
Our team will always inform you in advance if any such additional cost is likely to arise in your transaction.
8. Official Business Account Payment Policy
All commissions, service charges, booking amounts, advance payments, consultancy fees, reservation charges, processing fees, and any other sums payable to ROBLIE Properties must be transferred only to the company’s officially authorised business bank account or through another officially approved business payment method communicated to you directly by ROBLIE Properties.
These are the only recognised payment methods. ROBLIE Properties will provide you with a formal invoice or payment instruction containing the correct business account details before any payment is due. We never deviate from this written process.
9. Strict Payment Policy
ROBLIE Properties maintains a zero-tolerance approach towards unofficial payment requests. Please understand the following mandatory rules:
- ROBLIE Properties never accepts commission payments into any employee’s personal bank account.
- ROBLIE Properties never accepts payments into any agent’s, consultant’s, dealer’s, or representative’s personal account.
- ROBLIE Properties never requests customers to transfer funds to a personal bank account of any kind.
- ROBLIE Properties never requests customers to transfer funds to any personal Easypaisa, JazzCash, SadaPay, NayaPay, Wise, Payoneer, PayPal, Revolut, or any similar personal digital wallet or payment app, unless that specific account has been officially designated and verified in writing as an authorised business payment channel of the company.
If you receive any request—by phone, message, email, or in person—to send money to a personal account, treat it as highly suspicious and do not proceed.
10. Customer Payment Verification
Before you release any funds, you must personally verify the following details against the official payment instructions provided by ROBLIE Properties:
- The company’s exact legal name
- The official business account title
- The correct account number or IBAN
- The authorised bank name and branch
- The official invoice number and transaction reference
- Formal payment confirmation received from ROBLIE Properties
If any detail does not match exactly, or if you feel uncertain for any reason, stop the payment and contact ROBLIE Properties immediately through the official telephone numbers and email addresses published on our website. A few minutes of verification can protect you from significant financial loss.
11. Liability Disclaimer
If a customer voluntarily transfers money to any bank account, digital wallet, or payment platform other than an officially authorised ROBLIE Properties business account or an officially approved business payment channel, such payment shall be made entirely at the customer’s own risk.
ROBLIE Properties shall not be liable or responsible for any of the following, whether arising directly or indirectly from such unauthorised payments:
- Financial loss of any nature
- Fraud, scam, or misrepresentation
- Identity theft or impersonation
- Cybercrime, phishing, or social engineering attacks
- Fake invoices or forged payment instructions
- Unauthorised transactions or illegal financial activity
- Payments sent to fraudulent or unauthorised accounts
Furthermore, any amount paid to an unauthorised account shall not be recognised as a valid commission payment. The customer may still be required to pay the full applicable commission to the official ROBLIE Properties business account in order to fulfil their financial obligation.
12. Anti-Fraud Notice
⚠️ Protect Yourself from Fraud
Never transfer commission or any other payment to a personal account, regardless of who requests it or how convincing the request may seem. ROBLIE Properties recognises only payments made to its officially authorised business bank account or approved business payment methods.
If anyone—claiming to be an agent, manager, or representative—asks you to send money to a personal Easypaisa, JazzCash, or any individual’s account, do not proceed. Stop all communication and contact ROBLIE Properties immediately through the official contact details published on our website. Your vigilance is your strongest protection.
13. Cancellation Policy
We understand that circumstances can change. However, when a transaction is cancelled after our professional services have been materially performed, certain commission amounts may be retained.
- Buyer Cancellation: If a buyer withdraws after deal confirmation or booking, the advance commission (50%) is generally non-refundable. The remaining 50% shall not be payable, unless otherwise agreed in writing.
- Seller Cancellation: If a seller cancels after a confirmed deal, the advance commission paid is non-refundable. ROBLIE Properties reserves the right to claim full commission if the seller has breached an exclusive mandate or if the cancellation is in bad faith.
- Tenant Cancellation: If a tenant withdraws after signing the tenancy agreement but before handover, the commission may remain payable in full if all documentation has been completed and possession has been offered. If withdrawal occurs before agreement signing, no commission is typically due.
- Landlord Cancellation: If a landlord cancels after a tenancy agreement has been signed, the full commission shall remain payable.
- Transaction Failure: If a transaction fails for reasons outside the control of all parties (e.g., legal defect, government intervention), earned commission or advance commission may be non-refundable for the services already rendered. Each case will be reviewed fairly.
All refund requests are evaluated individually and any refund, partial or full, must be confirmed in writing by ROBLIE Properties.
14. Customer Responsibilities
To help us serve you efficiently and to keep the transaction secure, you as a customer are expected to:
- Provide accurate and complete personal and property information.
- Cooperate promptly at every stage of the transaction.
- Review and verify all payment instructions before making any transfer.
- Make all commission payments strictly within the agreed time frames.
- Follow our documented transaction procedures and communication protocols.
- Immediately inform ROBLIE Properties of any change in your circumstances, contact details, or transaction terms.
Meeting these responsibilities protects all parties and ensures that your transaction progresses without unnecessary delay.
15. Transparency Commitment
ROBLIE Properties Pakistan was built on a commitment to openness. We believe that ethical real estate practice begins with transparent pricing. That means:
- No hidden commissions
- No hidden brokerage
- No hidden service charges
- No secret fees deducted from any party
All applicable charges are fully disclosed and explained to every client before a transaction proceeds. You will always know exactly what you are paying, why you are paying it, and where your payment must be directed. Our reputation is defined by the trust our clients place in us, and we work every day to honour that trust.
16. Frequently Asked Questions
- Who pays the commission in a sale transaction?
Both the buyer and the seller pay a commission of 1% of the final sale price.
- Why do both buyer and seller pay commission?
ROBLIE Properties provides professional services to both sides — property sourcing, negotiation, and documentation support for the buyer, and marketing, buyer qualification, and deal management for the seller. Each party pays for the dedicated service they receive.
- Why do both landlord and tenant pay commission in a rental?
The landlord benefits from tenant sourcing, screening, and documentation, while the tenant benefits from property search, scheduling viewings, and lease negotiation. Both parties receive equal professional support.
- How is the commission calculated?
Commission is calculated as a percentage of the final agreed transaction value — the monthly rent for rentals, or the property sale price for sales.
- When exactly is commission due?
For sales, 50% is due immediately upon deal confirmation; the remaining 50% is due before the final transfer. For rentals, full commission is due after the tenancy agreement is signed and possession is handed over.
- Why is 50% paid in advance?
The advance commission confirms your formal engagement of our services and allows us to dedicate resources exclusively to your transaction.
- When is the remaining 50% due?
The balance must be paid before the property transfer is completed and before the buyer releases the final payment to the seller.
- Can commission be refunded if the deal doesn’t close?
Advance commission is generally non-refundable if the cancellation is at your instance after services have commenced. Each case is reviewed based on the stage of work completed and the reason for cancellation.
- Are government fees included in the commission?
No. Government taxes, stamp duty, registration charges, and similar levies are separate and payable directly by the parties to the relevant authorities.
- Can I pay the commission into a personal account?
No. ROBLIE Properties never accepts commission into any personal account. All payments must be made only to the official business bank account we provide.
- What should I do if someone asks me to send money to an Easypaisa or JazzCash account?
Do not pay. Stop all communication and contact ROBLIE Properties immediately using the official contact details on our website. This is a common fraud tactic.
- How do I get the official bank details?
We will issue a formal invoice or payment instruction from our official email or in person. You may also call our published office numbers to verify the details.
- What if I accidentally pay to a fraudster’s account?
ROBLIE Properties cannot be held responsible. You will likely lose the money, and your commission obligation to ROBLIE Properties may still remain outstanding.
- Does ROBLIE Properties accept cash payments?
In most cases, we prefer traceable bank transfers. Cash payments may be accepted only in exceptional circumstances and must be receipted officially at our office. Always obtain a formal receipt.
- Will I receive a payment receipt?
Yes. A formal payment receipt and commission invoice are issued for every payment made to our official business account.
- Is the commission rate negotiable?
Our standard rates are fixed to ensure equal treatment of all clients. Any variation must be agreed in writing by an authorised ROBLIE Properties director.
- Does the commission include property verification?
Our team conducts basic due diligence and document coordination. Independent legal verification and formal valuation are separate services and are not covered by our commission.
- How do I know a payment request is genuinely from ROBLIE Properties?
Always cross-check the request against the official contact details listed on our website. When in doubt, call our office and speak to a verified representative before transferring any funds.
- Does this policy apply to overseas Pakistanis?
Yes. The same commission structure and payment security rules apply to all clients, including those sending payments from abroad. Overseas clients should pay extra attention to verifying banking details.
- Can one party pay the full commission on behalf of both?
Unless explicitly agreed in writing, each party is responsible for their own commission. Any arrangement to the contrary must be disclosed to and acknowledged by ROBLIE Properties.
- What happens if I delay payment of the final commission?
The property transfer may be delayed, and you could be in breach of your service agreement. We urge all clients to settle the final commission promptly to avoid last-minute complications.
- Where can I find the latest version of this policy?
The most up-to-date Commission Policy is always published on the official ROBLIE Properties website. We recommend reviewing it before each new transaction.
17. Legal Disclaimer
This Commission Policy is issued by ROBLIE Properties Pakistan and is subject to amendment or update at any time without prior notice. Clients and website visitors are advised to review the latest published version before entering into any transaction or making any payment.
The applicable laws of the Islamic Republic of Pakistan, and any separate written agreement signed between ROBLIE Properties and the client, shall prevail over any general statements contained in this online policy to the extent of any inconsistency. Nothing in this policy limits or excludes any right, obligation, or liability that cannot be lawfully excluded under Pakistani law.
By engaging ROBLIE Properties’ services, you acknowledge that you have read, understood, and agreed to be bound by the terms set out in this Commission Policy.
For further clarification, to verify payment details, or to report any suspicious activity, please contact ROBLIE Properties Pakistan through our official communication channels.
Pakistan’s Premier Luxury Real Estate Advisory. Advisory-led buying, selling and leasing across Karachi and Islamabad.
- +92 300 000 0001
- support@roblieproperties.com
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